Matt Mayfield's Blog on Business

We now have many ways to communicate with customers, too bad they never read or answer what we send

Email is still relevant, but it is easier and easier to get lost in the mountain of communications that your customer receives every day.  Here are a few best practices:

Three emails to get one answer

It is now normal that you will need to remind someone 2 times to get a response.  Assume this is the case and plan your reminders in advance.  You want to Read more…